Withdrawal and refunds

Withdraw from a contract online

You may also exercise your right of withdrawal online using Withdraw from contract. Enter your name, details identifying the contract or part of it, and the email address for the acknowledgment. After the confirmation step, you receive an email acknowledgment containing your declaration and the date and time it was received. Use of this function is voluntary; you may still declare your withdrawal by another permitted means.

Full refund within 14 days

Our voluntary promise applies to consumers and businesses: within 14 days of purchase, we refund the full purchase price without requiring a reason. Contact [email protected] using your purchase email address. Your statutory rights and any additional refund rights under the Link terms remain unaffected.

For a “Sold through Link” purchase, you can also contact Link support to request an order refund. With a Link account, select “Contact support”, then “Help with a Purchase” and the relevant “Sold through Link” order. Without a Link account, select “Contact support”, then “I have a charge from Link.com” and follow the email contact process. State if you are exercising your right of withdrawal. The payment provider refunds the original payment method. For an earlier Gumroad purchase, you can continue to contact us or Gumroad.

Withdrawal notices and model form

The full withdrawal notice and model withdrawal form are available for each product.

• NestForge
• DXF Medic
• PatternNest
• Barcode Medic

Last updated: 9 September 2026